Service & Support

CTI Resources has the experience and resources to design your automation and control system tailored to your specific operation with a focus on flexibility, efficiency and practicality. We have our experienced professional engineers who expert in the related industry especially in Water & Wastewater and other General Industries. It comes to designing a complex process control systems on SCADA software system, RTU / PLC Programming, Telemetry & Communication to a complete control system and support services. A key consideration of us is to maximise our clients’ performance and quality of control systems in their operations. We develop system and solutions that look at the whole picture to give our clients total visibility which to take advantage of the cutting edge Industry 4.0 in the coming years.

Our start-to-finish project expertise includes design, development, implementation, support, testing, and training on our core services solutions such as SCADA & Beyond SCADA, Asset Performance Management, Cybersecurity, Edge Computing & Fault Tolerance Server and etc. Thus, in the coming of Revolution Industry 4.0, our objective is to transform our clients business process and people with operations consulting software and process control design to SMART manufacturing technology.

As there is no one size fits all solution in moving toward Industry 4.0 as it depends on each company. Therefore, CTI Resources is ready as a consultant to lead our clients to a production or manufacturing based digital transformation driven by connected technologies. It will ease businesses to monitor real-time progress and most importantly to ensure a long run business sustainability. We come in as every business needs to constantly as a part of their upgrading progress.

CTI Resources training is held frequently for all user-level who will find the training interest in the fundamental and latest application of our solution with practical up to date information. Our workshop is conducted by a certified trainer and covers CitectSCADA, System Platform, ITME, Biometric Fingerprint Identification System and etc. We see training as a very important and indispensable part with a combination of lecture, hands-on training and general concepts of the applications. Do visit our Training Schedule to know more, if you need any further information, feel free to contact us!

At CTI Resources, we are committed to serving clients throughout the process lifecycle even during commissioning and maintenance service. Our maintenance support is an ongoing process with the best practice of risk management plan. We commit to offer effective plans for maintenance that utilize both predictive and proactive approaches to solve critical problems.

Our support service is designed to meet the needs of the immediate issues to keep the operating running at the highest level of efficiency. Our work of scope covers the areas of troubleshooting, diagnostics, repair system in short term and more. We also provide 24/7 maintenance contract support service provided in a required level of resources and responsive to keep our client’s facility up and running. On top of that, we customized maintenance service contract that includes supports and services as per request and requirement of the client. If there is anything you required, please do not hesitate to contact us.